UC providers are everywhere – how do you choose?

UC providers are everywhere – how do you choose?

You’ve heard it again and again: the right cloud communication solution has the potential to transform your business. That’s because UCaaS (Unified Communications as a Service) offers many advantages over traditional on-premise PBX options. Productivity...
Get smart about texting @ work!

Get smart about texting @ work!

If there’s one thing we can all agree on, it’s that we LOVE our smartphones! And as much as we’d like to put the blame on millennials – or even younger generations – we’re all guilty! Studies show 3.3 billion people worldwide access...
Call Recording and Compliance: What You Need to Know

Call Recording and Compliance: What You Need to Know

Recording calls between a business and a customer is not a new phenomenon. Companies have historically relied on call recording software for a number of reasons – better agent training, improving customer service relationships, and staying in compliance – to name a...