February 1st, 2020
Note that in general, we will use the personal information we collect from you only for the purposes described in this Privacy Notice or for purposes that we explain to you at the time we collect your personal information. However, we may also use your personal information for other purposes that are not incompatible with the purposes we have disclosed to you if and where this is permitted by applicable data protection laws. During the course of our relationship with you, we may collect other information than that detailed in this Privacy Notice. If we ask you to provide information voluntarily then the personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information. If we obtain the information from other sources, then we will only do so where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.
Information Collected Automatically
Each time you visit the Sites, we may automatically collect certain types of information. Some examples of automatic information we may collect are as follows:
We may record your internet service provider’s address, your internet protocol or IP address, your MAC address, your operating system, the web page from which you came, your web browser software, the type of handheld or mobile device used to link to the web page, and the language and time zone settings on your web browser;
We may collect a record of your activity or your “clickstream” while visiting the Sites;
We may use “cookies” of different types to recognize your computer. A cookie is a small text file that a website, online application, or the e-mail may save to your internet browser and/or your computer’s hard drive for use in subsequent visits to the Sites or other sites;
We may use web beacons, match scripts, pixel tags, or similar technologies that allow us to know if a particular web page was visited, an e-mail opened, links in the email utilized, or if the advertisements on the Sites or other sites were effective. In some instances, these technologies may allow us to match activities with particular users; Our mobile applications also may collect geo-location information, including from the GPS function on your mobile device. We may use this information in a variety of ways, including to improve our mobile services including, and to offer products and services to you. You can opt-out of sharing your geolocation information by changing the settings on your mobile device. If you choose to opt-out, it may disable certain features of our mobile applications; and we may collect any information you enter, share or that can be obtained from your use of our apps, solicitations, or promotions.
Information You Give to Us
We may collect any information, such as your first and last name, credit card number, email address, postal address, and telephone number that you provide when you interact with Crexendo®. Some examples are when you: Make an online or purchase our service thru an authorized re-seller or directly from Crexendo®;
Correspond or communicate with us by phone, e-mail, or otherwise;
Register or create an account on the Sites; Participate in an online survey; Use our mobile apps; Sign up for information; Sign up for email and/or SMS news and alerts; or Use social media to interact with us, or to share something from our Sites with others, we will receive information about what you share and other details that may be based on your social media privacy settings.
Information you provide directly to Crexendo® thru our sites or thru purchasing our services, as well as information about your interests and purchases we collect automatically. The information you provide to Crexendo® may also be combined with demographic and other information that is available from other sources in order to allow Crexendo® to better communicate with you and enhance our customer service and make relevant offers to you.
We may receive your personal information from other parties. From time to time, we may receive personal information about you from third party sources (including third party websites, data brokers, or credit reference agencies), but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.
The types of information we collect from third parties include biographical information about you/your company your job role or marketing information; we use the information we receive from these third parties to help us market our products and services to you, or otherwise develop and improve our products and services.
Do Not Track
Do Not Track (DNT) is a privacy preference that users can set in some web browsers, allowing users to opt-out of tracking by websites and online services. At the present time, the World Wide Web Consortium (W3C) has not yet established universal standards for recognizable DNT signals, and therefore, Crexendo® and the Sites do not recognize DNT.
We may use information about you for purposes described in this Policy or disclose it to you on the Sites. For example, we may use information about you to:
Send you updates on the latest Crexendo® news, including information about new products, services, and offers that may be of interest to you including co-branded offers and partner offers.
Process and manage your purchase and use of Crexendo® products and services, including your accounts and program participation.
Respond to your customer service inquiries, post your comments or statements on any blog or other online forum maintained on our website and other websites, or take other actions in response to your inquiries or other website activities.
Communicate with you about your orders or purchases, your services, accounts and program participation, product recalls that may affect you, and your requests for information.
Learn more about our customers so that we can develop better products and services.
We participate in interest-based advertising and we or others may use information about you to deliver to you or allow you to see certain advertising based on your interests, searches you perform, the information you provide, or your activity on the Sites or other websites.
Crexendo® may also use this information to analyze and manage its businesses. Aggregate or combined data is collected from online and offline facilities and may be used to enhance the ability of Crexendo® to communicate with you and to support business functions such as internal business processes, marketing, authentication, customer service, fraud prevention, and public safety and legal functions.
We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.
California residents may have additional personal information rights and choices. Please see https://www.crexendo.com/ccpaprivacy/ for more information
If you provide us with your email or postal address or have done so in the past, we will ask you if we can use it to send you updates on the latest Crexendo® news. If you do not want us to contact you, you can choose to “opt-out” when you submit your information from any form on our website or you can reach out to email@example.com, and Crexendo® will respect your wishes.
If you opt-out of receiving promotional communications from us whether online or on your mobile device, we may still send you non-promotional communications such as emails about your Crexendo® account, if you have one, or our ongoing business relations.
Sharing Your Personal Information With Third Parties
Crexendo® does not currently share your information but reserves the right to share your personal information with third parties, including as set forth below.
With Other Parts of our Business and our Business Partners
With our Service Providers Crexendo® may share your personal information with companies that provide support services to us. Some examples of things service providers may do that may involve your personal information are: Authorization of credit card and check transactions, and cobranded or joint product and service promotions.
Developing, hosting, or maintaining the Sites on behalf of Crexendo®.
Warehousing product, order fulfillment, and shipping services on behalf of Crexendo® or on your behalf and at your request.
Aggregating customer information and/or improving customer service. We may then share such aggregated information with prospective marketing partners and advertisers.
Marketing our products and services (such as email vendors).
To Comply with Laws Crexendo® may also disclose specific information when such disclosure appears necessary to comply with the law, a subpoena, or other litigation process or to protect the interests or safety of its visitors and customers, Crexendo® employees, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out when you submit your information from any form on our website or by sending us an email with your request to firstname.lastname@example.org.
Promotional Offers from the Company. If you do not wish to have your information used by the Company to promote our own or third parties’ products or services, you can opt-out by when you submit your information from any form on our website or you or by sending us an email with your request to email@example.com. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions.
Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-out when you submit your information from any form on our website or by sending us an email with your request to firstname.lastname@example.org.
We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt-out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website
Crexendo® is fully committed to data security. We use security techniques on the Sites to help protect against the loss, misuse, or alteration of information collected from you at the Sites. When you access your account information or transmit personally identifiable data to the Sites, that information is stored on servers that the Sites have attempted to secure from unauthorized access or intrusion. “Secure Socket Layer” software encrypts the personal information you transmit to the Sites. However, while we strive to protect your personal information, we cannot ensure the security of the information you transmit to us. In this regard, we urge you to take every precaution to protect your personal data while you are on the Internet.
The Sites use “cookies,” which are small pieces of information stored by your browser or other application on your computer’s browser or hard drive. The cookies are used to connect your computer with information stored about your online activity, searches, preferences, and product purchase both within the same website visit and from one visit to the next on Crexendo® and/or other websites. (Some examples of this data include your account preferences, user-specific information on pages accessed, searched terms or addresses entered, and previous visits to the site.) The “help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive new cookies or how to disable cookies altogether. If you reject cookies, you may not be able to participate in certain activities or receive a promotion tailored to you. The Sites do not control and do not guarantee the effectiveness of browser-based tools for managing cookies.
We or our partners may also use Flash cookies (also known as Local Stored Objects) or other similar technologies. A Flash cookie is a small data file placed on a computer using Adobe Flash or similar technology that may be built into your computer or downloaded or installed by you to your computer. We use these technologies to personalize and enhance your online experience, facilitate processes, and personalize and store your settings. Flash cookies may help our website visitors to, for example, set volume preference associated with a video experience, play games, and perform surveys. They help us improve our Sites by measuring which areas are of greatest interest to customers. They may be recognized by other sites or by our marketing or business partners. Flash cookies are different from browser cookies and the cookie management tools provided by your browser may not remove Flash cookies. If you disable Flash cookies or other similar technologies, please be aware that you may not have access to certain features and services that make your online experience more efficient and enjoyable. We may also use web beacons, which are electronic images that may be used on our websites or in our emails. We use web beacons to deliver cookies, count visits, understand usage and campaign effectiveness, and tell if an email has been opened and acted upon.
Network and Interest-Based Advertising
We may also enter into agreements with third parties that possess technology that allows the Sites to use targeting or advertising cookies to see which areas and features are popular, count visits to our Sites, and customize the advertising and marketing messages you receive on the Sites. This information may be shared with these third parties for this purpose. The Sites may use Google Analytics and the third-party cookie DoubleClick to optimize our Sites based on the traffic we receive and assist with marketing. To learn more about Google Analytics, including options for opting out and/or managing the ads you may see online please visit www.google.com/policies/privacy/partners.
We also provide interest-based advertising about our products and services on other parties’ websites. We may use third-party advertising companies that use tracking technologies to serve our advertisements across the Internet. These companies may collect information about your visits to the Sites and other websites and your interaction with our advertising and other communications. These advertising companies serve ads on behalf of us and others on non-affiliated sites, and some of those ads may be personalized, meaning that they are intended to be relevant to you based on information collected about your visits to the Sites and elsewhere over time. Other companies may also use such technology to advertise on our Sites. You have the choice to tell us not to collect and use this information.
Updates or Changes to Your Information
The Sites do not knowingly solicit or collect personally identifiable information online from children under the age of 13 without prior verifiable parental consent. If Crexendo® learns that a child under the age of 13 has submitted personally identifiable information online without parental consent, it will take all reasonable measures to delete such information from its databases and to not use such information for any purpose (except where necessary to protect the safety of the child or others as required or allowed by law). If you become aware of any personally identifiable information we have collected from children under 13, please call us at 602-714-8500.
Company Commitment to Privacy
Your California Privacy Rights
If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit https://www.crexendo.com/ccpaprivacy/ TO CCPA PRIVACY NOTICE FOR CALIFORNIA RESIDENTS