Today, companies rely on many types of software to conduct business. Having these applications work together can save your organization significant amounts of time and resources. You’ll experience game-changing benefits when your company’s business applications and communications system work in unison.
The business world has changed dramatically in the past few years, and organizations have transitioned from full-time in the office to more flexible work models, allowing them to attract better talent and remain competitive. Companies are also implementing modern communications technologies such as Unified Communications as a Service (UCaaS) to connect remote and hybrid workers and increase their productivity.
UCaaS solutions enable companies to connect their communications system with existing business software – think customer service and support, email marketing, e-commerce, and more to simplify processes and optimize workflows. This is powerful functionality, and it’s achieved through, you guessed it, software integrations. If you’ve been wondering about software integrations, how they work, and how they streamline business operations, we’re here to help. We’ll explain everything below.
What Are Software Integrations?
Software integration is the process of connecting separate stand-alone software applications to create a single unified system. Software integrations are essential for businesses to execute various functions, including online customer service and support, automated email marketing, e-commerce payment facilitation, and much more.
Software integrations were developed to allow applications to communicate with one another and share information seamlessly. So, what does that mean? It means that data from one application can be used in another without manually re-entering it. Information can also be consolidated and shared in real-time, allowing the most recent data to be accessed from one location.
Integrations also enable applications to share functionality and automate repetitive, manual tasks. Single-Sign-On authentication can also be leveraged to securely allow this seamless sharing of data and functionality between applications.
UCaaS software integrations can enable a variety of features including:
- Click-to-Call capabilities
- Incoming call information display
- Call history display and sharing
- Call logging and recording
- Messaging and chat activation and sharing
- Customer data display and sharing
- E-Commerce capabilities
- Analytics tracking and sharing
- Document management
- Inventory and shipping management
These are some of the features of UCaaS software integrations, but how do they help improve your team’s business productivity and overall business operations? Let’s explore some of the benefits that integrations provide.
How Do UCaaS Software Integrations Improve Overall Business Operations?
Software Integrations | Crexendo®
In the modern world of business, organizations have to find ways to be efficient without compromising service. Communication is the key to this, and having software that merges together to share data that flows with ease will save you time, improve productivity, and much more.
UCaaS software integrations allow your team and overall business operations to flourish through data sharing. When you integrate your business communications solution with your established system, you save time by consolidating data flow in one place. You’ll also reduce your overall costs by combining resources to streamline operations, which is a game-changer for small-to-medium-sized businesses.
When it comes to software integrations, it’s non-negotiable – they do more for you than you can imagine. When your tools work together, the entire team, as well as your bottom line, will benefit. Let’s explore the five reasons why software integrations are a must for your business:
1.) Reduced Costs
When you don’t utilize software integrations, you spend a lot of time inputting information in different places. That time could be better used for running your business, nurturing leads, closing sales and serving your customers. When you view time as money, you understand that software integrations can save you quite a bit of money.
2.) Improved Efficiency
Many of the roles in your organization overlap, including finance, sales, marketing, legal, and payroll – that’s a lot. When everyone has to input information manually and relay data to other departments through outdated forms of communication, your operations slow down, and you’re at risk of making erroneous errors. This leads to wasted time and items potentially getting lost. When you integrate systems, your data is shared across all tools, improving efficiency and reducing the chance of error.
3.) Improved Productivity
When your business applications effectively communicate with each other, you remove potential delays that can occur from manually sharing information between departments. When you have an efficient data flow, all members of your organization, no matter the department, have instant access to information, files, and project status with a single click. It gives your team more time to focus on their projects, thus improving productivity.
4.) Ensured Accuracy
Humans have created some incredible things on this planet, but we’re still prone to making errors sometimes. With software integrations, you don’t have to rely on humans to input information multiple times from various sources, meaning the likelihood of making a mistake is much lower. The same holds true with reducing or eliminating duplicate work and incomplete information. Software integrations ensure accuracy and enable better performance.
5.) Improved Overall Customer Experience
Integrations improve the overall customer experience, but how? When clients call, no matter who they speak to, all team members have access to the necessary information to assist them, even if they’re in the financial, marketing, or sales department. When teams communicate with ease, your customers will notice.
Crexendo® VIP Software Integrations
The modern business has an array of operational and communication needs that must be met simultaneously.The Crexendo® VIP Platform does this flawlessly by integrating with the tools your business uses each day. It offers 60 out-of-the-box standard integrations, as well as 350+ enhanced integrations that leverage advanced functionality to deliver seamless connectivity.
VIP integrates with most major CRMs, including Hubspot, SalesForce, and Microsoft Teams, to maximize your workflow and improve staff productivity. Over 350 additional available integrations further leverage your existing business processes. Our Platform is constantly being updated, and new integrations are added regularly, so if you’re interested in learning more or want to know if your application is supported, reach out to our team of VIP Consultants for a free demo today.
Software Integrations | Crexendo®