Voice over Internet Protocol (VoIP) is becoming increasingly popular as businesses switch to cost-effective and flexible cloud business communication solutions. VoIP phone service is delivered via the Internet instead of a traditional landline. Since VoIP phones can be used wherever there is a broadband internet connection, a worker with a VoIP phone can stay connected to team members while away from the office. According to Buffer’s 2023 State of Remote Work Report, 71% of companies allow remote work, and 82% of remote workers work from home. So, keeping teams connected effectively and affordably is a top priority for organizations of all sizes. A VoIP business phone system has many benefits, and one of the biggest is that it allows organizations to facilitate remote and hybrid work. But the positive benefits of VoIP phone service can be reduced or limited without the right VoIP provider.
With many businesses switching to VoIP, service providers have grown exponentially in recent years. However, they can differ in the kind and quality of services they offer, and with so many providers to choose from, partnering with the right one for your business can be a challenge. Below we outline seven key factors to consider when choosing a new VoIP provider or evaluating your current one to ensure they meet your needs.
Top 7 Considerations When Choosing a VoIP Provider
1. Your VoIP Provider Should Be Easy to Do Business With
Your provider should offer a seamless experience from the initial inquiry to onboarding and beyond. Their sales and support teams should be knowledgeable, responsive, and willing to work with you to find the best solution for your needs. Look for a provider with transparent pricing, contract terms, and no hidden fees.
2. Their VoIP Phone Service Should Meet Your Requirements
Before selecting a VoIP provider, outline your specific requirements and ensure the solution meets your needs. Consider factors like scalability, call quality, available features, and integration with other business applications. The provider should offer a solution tailored to your business size, industry, and communication requirements.
3. Their VoIP Phones Should Be Easy to Set Up
A significant advantage of VoIP technology is its simplicity. Your VoIP provider should make the setup process quick and straightforward, with minimal downtime and disruption to your business. Ideally, the provider will offer a plug-and-play solution that doesn’t require extensive technical knowledge to implement.
4. Their VoIP Phone System Should Be Easy to Use
The best VoIP phone solutions are user-friendly and accessible to all members of your organization, regardless of their technical expertise. Your provider should offer a solution with an intuitive interface, making it easy for employees to navigate and use the system. This includes making and receiving calls, managing voicemails, and accessing advanced features such as conference calling, call forwarding, and call recording.
5. Their VoIP Solution Should Be Easy to Manage
Your VoIP provider should offer a management dashboard or portal that allows you to monitor and manage your system easily. This includes adding or removing users, configuring features, and tracking usage and performance. The solution should be cloud-based, allowing you to access the management portal from anywhere with an internet connection.
6. They Should Offer Outstanding Customer Service and Support
Reliable customer service and technical support are essential for any technology solution. Your VoIP provider should be committed to addressing any issues you may encounter promptly and effectively. Look for a provider with multiple support channels (phone, email, chat), 24/7 availability, and a dedicated account manager to ensure the best possible experience.
7. Their Customers Should Recommend Them Highly in Ratings and Reviews
When evaluating a VoIP provider, research to find out what their existing customers have to say. Look for customer reviews and testimonials, which can provide valuable insight into the provider’s services and support quality. A VoIP provider with a strong reputation and high ratings from their customer base is more likely to deliver the exceptional service you’re looking for.
Choosing the right VoIP provider is crucial to ensure a seamless, cost-effective communication solution for your business. By considering these seven factors, you’ll be well-equipped to find the perfect provider to meet your needs and help your business thrive.
So where can you find a provider that excels in all seven of the areas above?
Crexendo® Is Rated the #1 VoIP Provider by Real, Verified Users on G2.com*
It’s no secret that we take pride in our user-friendly cloud platform for business communications and our award-winning customer service. But don’t take our word for it — real customers rave about our platform in their ratings in the reviews on G2.com. Verified users have consistently rated us 4.9 out of 5 stars and have given us high ratings and awards for each category referenced in the blog post above.
Crexendo® is the fastest-growing UCaaS platform in the U.S., with over 3 million users worldwide. The Crexendo® VIP™ cloud platform for business communications powers hybrid work with HD (High Definition) video, messaging, voice, and collaboration tools that enable your teams to do business anywhere, on any device. VIP also integrates with over 300 of the leading business software applications. We back the system with our industry-leading 100% Uptime Guarantee, and all Crexendo devices come with a Lifetime Customer Warranty.
Check out how Crexendo® compares to our competitors in the seven key areas mentioned in this article, and test drive our Crexendo® VIP™ platform in a free demo tailored to your specific needs.
* Crexendo® was rated #1 against RingCentral, 8×8, Vonage, Nextiva, Dialpad, GoTo, and Ooma in each satisfaction rating category shown by real, verified customers in the Winter 2023 Grid Report for VoIP on G2.com, the leading business software review website.