CALL CENTER

You Wouldn’t Drive Your Car Without A Dashboard, Why Drive Your Business Without One!

General

  • Always On; No Maintenance Downtime
  • Multi-Location Agent Support
  • Skills-Based Routing (across & within queues)
  • Multi-Tier Queue Support
  • Caller Position/Wait Time & Call Back
  • Custom Music-On-Hold
  • CRM Integration (Cloud Pop™)

Agent

  • Easy Login/Logout (phone and portal)
  • Agent Availability Status
  • Multiple Queue Participation per Agent
  • Agents Can Monitor Queues

Supervisor

  • Monitor, Whisper, Barge
  • Easy Agent Configuration & Management

SCHEDULE A DEMO NOW!

Dashboard

  • Real Time Data – Call Status, Agents & Queue Stats
  • Multiple Concurrent Access (by assigned privileges)
  • Auto or Manual Data Refresh Support
  • Can Be Used as Wallboard

Reporting

  • Customizable Reports
  • Daily/Weekly/Monthly Reports
  • Delivery to Your E-Mail Inbox
  • Export as Text, CSV, or PDF

Dashboard

  • Record Individual Calls (permissions-based)
  • Record All Calls (by agent or queue)

Brilliant, Intuitive Communications
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