How your company communicates says a lot about your business. Moving your communication systems to the cloud allows you to customize your business operations to match the way you work and not how the system wants you to work.
With Crexendo’s UCaaS solution, your company can use everything from a computer to a cellphone to desk phones, unifying your communications systems. Bringing your business to a higher level of functionality at an affordable price is one good reason to use Crexendo communication solutions.
All the hardware and software to manage calls and other communication services runs in easily accessed redundant data centers, not in your premises. Moreover, our cloud-based phone system technology doesn’t become outdated. The technology is constantly updated, and new functions are added.
What is a Cloud Phone? Voice over IP
VoIP is an acronym for Voice Over Internet Protocol. A Crexendo cloud phone uses the Internet to make and receive calls instead of using analog landlines. That means you can connect using a VoIP business phone, through your Internet browser on your laptop, PC, Mac, or on your Android or iOS Mobile device, or use any combination of the above.
Since our cloud phone uses an Internet connection to make and receive calls, it functions normally at the office, home, or anywhere you have Internet access. With Crexendo’s cloud voice-over IP service, all communications are managed centrally, no matter if your employees work from home or use different devices.
SIP – technology that makes VoIP possible
Desktop VoIP phones use industry-standard Session Initiation Protocol (SIP) for an easy plug & play solution. SIP is a text-based signaling protocol similar to HTML for setting up and controlling the messages sent between endpoints and managing the call’s elements.
SIP doesn’t just support phone calls but also video conferencing, instant messaging, and media distribution. VoIP with SIP technology doesn’t even require a desk phone for your phone number to work. You can use your smartphone or your laptop. You can also route calls between a VoIP phone and a landline or cell phone, so there typically isn’t a compatibility issue when using VoIP.
It only makes sense to choose a VoIP-based phone system versus a landline one. VoIP is a more cost-effective solution because it doesn’t require additional on-premise hardware. It’s also more reliable because the service itself exists in the cloud rather than a single piece of hardware in your office.
Unified Communications as a Service
Crexendo offers advanced UCaaS (Unified Communications as a Service), integrating your messaging, procedures, and communications within your formal organizational boundaries. UCaaS provides many benefits to your organization.
10 Tremendous Benefits of Crexendo Cloud Communication Solutions:
1. SAVE MONEY AND INCREASE YOUR PROFITABILITY!
One of the most compelling benefits of a cloud phone system is it’s less expensive than on-premise platforms. With little or no up-front cost, and free maintenance and upgrades, advanced communications are affordable for small businesses and startups and increase their profitability.
2. DELIVER EXCELLENT CUSTOMER SERVICE
Ensure better customer service with features like intelligent call routing sending clients to the right agent with the correct information right away. Improve the way you engage with customers by allowing employees to integrate communications with a CRM message and collaborate in real-time.
3. EASILY ADD NEW SERVICE FEATURES
New service features and capabilities are continually integrated into the system when using cloud-based systems. In the cloud, engineers and product designers can work whenever or wherever inspiration strikes, offering new or custom functionalities to meet a growing company’s needs.
4. UNIFY YOUR COMMUNICATIONS SYSTEMS
With Unified Communications as a Service (UCaaS), all of your communication tools are in the cloud, with all functionality maintained by Crexendo. Wherever your employees are, they have access to email, instant messaging, voice and videoconferencing, CRM, and all of your tools.
5. STAY ON TOP WITH ADVANCED BUSINESS FEATURES
Crexendo’s cloud-based phone system gives small businesses access to advanced network applications like call center solutions, chat, email, fax, instant messaging, never miss a call, text, video, virtual assistant, and voicemail. Crexendo delivers functionality as big businesses have to our customers with our all-inclusive, affordable pricing.
6. GET ON THE ROAD WITH MOBILITY & REMOTE WORKER ACCESSIBILITY
The world and the workplace have turned increasingly mobile. With our cloud-based system, employees can log in from wherever they are and be reached while traveling. With mobile accessibility, employees can stay in contact with customers for increased productivity and revenue.
7. HELP YOUR TEAM KNOW THE FACTS
The cloud allows everyone to share a single source of truth, so every team member always has access to the same data from anywhere, anytime. The cloud helps your team avoid costly mistakes and redundancies using outdated, inaccurate, or incomplete information.
8. STAY ONLINE ALL THE TIME
When business communications are in the cloud, you won’t lose touch with your customers. If there is a severe storm or other problems that keep employees from getting to the office, they can work remotely. Dropped calls or disconnections like happen with analog phone lines don’t occur.
9. CONTROL YOUR COMMUNICATION METHODS
Crexendo’s cloud-based system allows your business to select the features you need. Employees have access from desk phones, smartphones, or Internet browsers to all the calling features your company has available, plus real-time access to essential business software.
10. UNIFY YOUR WORKFORCE WITH BUILT-IN TEAM COLLABORATION
A unified communications system provides uniformity of your workforce. With all the employees using the same communication tools, you have built-in team building for a more effective and happier workforce no matter where they are. Plus, our integrated video meetings, instant messaging, and persistent Team Chat make it easier for your team to stay connected.
As your business evolves, your communications need to evolve to help you stay competitive in this challenging market. Crexendo’s Unified Communications as a Service Solution can help your business develop and grow by delivering powerful Cloud Communications to enable better communications internally and externally while providing a superior level of support to your customers.