Crexendo® has earned an exceptional reputation in the UCaaS and CCaaS industry that separates us from our competitors. However, one area in which we excel even more is the implementation process we provide to our customers. On G2.com, the largest and most trusted software marketplace, the industry average peer review score for “ease of setup” is a meager 8.2. To put that into perspective, our customers rank Crexendo® 9.5 out of 10. It demonstrates our attention to excellence and how much we care about our customer’s success. While many organizations are happy to achieve a sale and move on, that’s not enough for us – we realize what happens after the sale is the most vital. Keeping your customer’s happy means you must provide them with a flawless implementation process.
It’s easy for your business to say that they have a “white glove implementation” process, but here’s what Crexendo® is doing differently and why we’re acquiring and keeping new customers regularly:
- Crexendo® doesn’t do “drop ship and pray installs.” Our team assigns a professional, U.S.-based, Implementation Specialist to each order to design the system and guide the customer through the process.
- Crexendo® offers training prior to the installation to provide your business with a clear understanding. We have LMS training and will do live remote training with your users if requested.
- Crexendo® designs, delivers, and tests the system to ensure it’s working correctly before we port the customer’s numbers from their previous carrier, which is in stark contrast to other organizations who send a login and port simultaneously.
- Crexendo® doesn’t start the billing process until the customer accepts the installation as complete, whereas others will begin billing you immediately after receiving your credit card, even if your business has accessed the service or not.
Here are the steps we follow during the implementation process:
- Sales Approval
- Implementation Discovery
- Launch Call
- Programming and Training
- Cut-Over – Go Live
- Number Porting, Acceptance, and Billing
- Transition to Success
- Transition to Support
Our organization pays attention to the smallest details to ensure our customers receive not only the best technical service, but also top-notch customer service. It’s the Crexendo® difference and what sets us apart from our competitors. There’s a reason why we’re the fastest-growing UCaaS provider in the United States.
We wanted to speak to someone on the front lines, so we reached out to Clarissa Allison, Inside Channel Manager at Crexendo®, to ask her what she thinks sets us apart in the implementation process and how customers have responded to it.
“I firmly believe the Crexendo® implementation team is the best in the industry, and that’s backed up by our G2 rating. We understand that our commitment to excellent customer service would be incomplete without our white glove service, which ensures that each customer’s Crexendo® VIP portal is set up to their specific requirements by a dedicated project manager. This is deeply appreciated by our customers. They know that any questions that pop up along the way will be answered promptly and thoroughly. Customers also love that our equipment is provisioned by the team and is “plug & play” upon arrival! This is only a fraction of what sets us apart.”
If you’re ready to see what the Crexendo® difference is all about, our implementation process, and why we’re consistently rated as the best in the industry, it’s time to reach out to one of our knowledgeable staff members and find out how you can become part of the family. Our award-winning platform has become so popular that Nasdaq recently acknowledged our efforts of achieving 2.5 million end-users in Times Square. Are you ready to make the switch? Give us a call today to learn more about becoming a Crexendo® Partner!
