Crexendo^® VIP^™ Platform 100% Uptime Guarantee – Why It’s Important

There’s a new kid in town, a VIP, a very important person? No, but you could say a Very Important Platform. It’s the Crexendo^® VIP™ Business Communications Platform. VIP stands for the three modes of communication and collaboration: Video, Interactions, and Phone.

The Crexendo^® VIP™ platform takes Unified Communications as a Service to another level by tightly integrating the three modes of communication and collaboration and providing a 100% Uptime Guarantee.

High Availability & 100% Uptime

At Crexendo^®, we know that high availability, the ability to communicate with anyone, anywhere, at any time is essential when offering unified communications as a service (UCaaS) to our customers. This feature of high availability is what makes the Crexendo^® VIP™ Platform so powerful and unique.

The Crexendo^® VIP™ Platform operates in the cloud, the cloud being a vast network of remote servers around the globe operating as a single system. Any disruption in this system can result in a loss of some degree of business continuity.

Our goal is to ensure that your organization’s critical business functions will continue to operate every minute of the day, 24/7/365.

To this end, Crexendo^® backs our VIP platform cloud hosting has a 100% Uptime Guarantee.

Why 100% Uptime Is Important

How much downtime can your business afford? Five minutes, ten minutes, or an hour? According to a statista.com survey of companies worldwide, the average HOURLY downtime cost was between $10,000 to $400,000. That equals $166 to $6,666 a minute! Of course, these averages depend on the company size and industry vertical.

If your business communications go down for even a few minutes a month it can be detrimental to your business. If your company deals with many visitors each day, you could potentially lose dozens or hundreds of customers during that downtime.

Whatever size or vertical your company fits in – you can’t afford or tolerate any downtime; it can be very costly. Moreover, downtime can lead to unhappy customers, a loss of reputation, and prospects that become harder to close.

The Crexendo 100% Uptime Guarantee

How can we guarantee such a high percentage of uptime? That’s because Crexendo’s VIP Business Communications Platform is hosted in Geo-redundant, Tier 5, Exascale data centers powered by 100% green energy. We will go into what these features mean moving forward.
Three key factors contribute to high availability and 100% Uptime in our data center host.

1. Peak-Load Capacity – Peak-load capacity in a data center is the number of real-time users and devices the network can service. Ensuring that the cloud network can effectively manage peak-load capacity is essential to high availability.Power management is done by intelligently managing the workloads. The location of the data centers spreads over multiple geographical areas. Their network power requirements are adjusted dynamically by shifting to a data center where more energy sources are available. Also, backup generators are always available to increase resilience.
2. Fault Tolerance – Fault tolerance is an essential element of high availability. Fault tolerance provides a higher level of protection should servers or other components begin to fail in the data center. Fault Tolerance means when individual equipment failures or distribution path interruptions occur, the effects of the events are stopped short because the data center has no single point of failure.
3. Geo-redundancy (Disaster Recovery) – Redundancy measures the additional capacity available when there is a failure of the data center’s crucial infrastructure.Geo-redundancy indicates the physical separation of the data centers providing resiliency against catastrophic events or natural disasters. Disaster Recovery comes into the picture when there is a disaster such as a flood or an earthquake. In this case, we are not talking about one or two servers being affected, but the whole infrastructure or whole region being affected. To ensure high availability and handle peak-load capacity, Crexendo’s data center network has the redundancy needed to operate in case of unforeseen problems. Mission-critical infrastructure such as servers is distributed across multiple data centers in different geographic locations to maintain high availability.

   For instance, if one piece of equipment or the entire data center fails, workloads seamlessly fail over to different equipment in other locations without causing your business to experience downtime.

Benefits of Geo-Redundancy

The benefits of geo-redundancy fall into three main categories: Efficiency, Business Continuity, and Scalability.

1. Efficiency – Deploying the many communication features in the Crexendo^® VIP™ platform in a geo-redundant system ensures that all traffic achieves maximum performance when forwarded. Under normal conditions, all nodes are online, actively passing call data, feature codes, voice mail, and other traffic simultaneously. If any nodes fail, the system instantly transfers the traffic to the remaining nodes with no downtime or network connections.
2. Business Continuity – The Crexendo^® VIP™ platform’s seamless failovers provide substantial benefits for business continuity. Having multiple, high-capacity nodes that are geographically dispersed means there is no single point of failure. There is always one alternate path available for communication traffic to flow. If there are any catastrophic events, human error, or a DDoS attack, there is no downtime.
3. Scalability – Affordable scalability is also a benefit of the Crexendo^® VIP™ platform’s geo-redundant data center hosting. Adding new features, upgrades, patching hardware, and software or system maintenance can all be performed without planning for downtime.

Tier 5 Exascale Data Center

As mentioned previously, Crexendo’s VIP Business Communications Platform is hosted on Geo-redundant, Tier 5, Exascale data centers. We covered the meaning and importance of Geo-redundant.

So, what is a Tier 5 Data Center? Simply put, Tier 5 is a certification that denotes a facility that meets the highest possible standards regarding uptime and resiliency. Additionally, it evaluates 30 more key elements, including network security and 100% utilization of sustainable power sources.

Exascale data center refers to Exascale computers that provide unprecedented processing power and memory.

These top-of-the-line data center features of the Crexendo^® VIP™ Business Communications Platform mentioned previously are why we can offer our 100% Uptime Guarantee.

Contact Crexendo^® Now

We back our 100% Uptime Guarantee with 100% US-based support available 24/7/365. Crexendo^® software is secure and reliable and trusted by over 1.8 million users globally. Contact us now to learn more about this game-changing VIP unified communications service. Call 602-714-8500 now!