Customer reviews are vital for boosting your organization’s reputation and setting you apart from the competition, which in our industry, is fierce. When G2 released its 2023 Winter Reports, it was a boost for our company to see that we had been recognized with 13 new badges, with Crexendo® earning 23 badges overall. Typically, as an organization grows, it’s customary for review scores to dip a bit as more customers chime in with their opinion. However, in Crexendo®’s case, our rating has remained the same, a near flawless 4.9 out of 5 stars, demonstrating the attention to detail and excellence we strive for to support our customers.
Below, we’ll explain what the G2 Winter Reports are and why they matter.
What Is G2, What Are the Winter Reports, and Why Do They Matter?
G2.com is considered the world’s largest and most trusted software marketplace. Currently, it sits at 80 million annual users, including employees at all Fortune 500 companies. Individuals use the website to make more informed software decisions based on authenticated customer reviews. G2.com has been around for over a decade and is considered the most reliable marketplace on the web. G2 has values set around performance, entrepreneurial spirit, authenticity, and kindness, referred to as PEAK.
G2 has become the gold standard for users to leave reviews about an organization. G2 provides three main quarterly reports: Grid®, Index, and Momentum. Products in these reports must have a minimum of ten reviews and five responses from users for each of the results-related questions in the review forum. These ratings may fluctuate as the products are further developed, the sellers grow, and users share their opinions about the product or service. New reports are issues for a category when more significant data is compiled.
Badges are also awarded to products based on various metrics, such as Best Results, Best Estimated ROI, Users Most Likely to Recommend, and Highest Quality of Support. Despite our continued recognition and acceptance among users, we’ve managed to retain our 4.9/5 rating. It’s quite the accomplishment, but which badges did Crexendo® receive in the report?
G2 Winter Report: Which Badges Did Crexendo® Receive?
Crexendo® has grown dramatically in the past several years, and our organization has surpassed 2.5 million end-users. Despite that, we’ve managed to retain our 4.9/5 star user rating, demonstrating the quality of the product we’ve produced and how it’s received by our customers. In G2’s Winter Report, we earned badges in the VoIP and Customer Communications Management categories. Below are the badges awarded to Crexendo® by G2 that are new to us this quarter.
- Momentum Leader
Customer Communication Management Category:
- High Performer – Small Business
- Best Support
- Best Support – Small Business
- Easiest to Use
- Easiest to Use – Small Business
- Easiest Admin
- Easiest Setup – Small Business
- Best Meets Requirements
- Best Meets Requirements – Small Business
- Easiest to Do Business With
- Easiest to Do Business With – Small Business
These badges are the result of our users rating us highly in the VoIP and Customer Communication Management (Contact Center) categories, and it’s the fifth quarter in a row that Crexendo® has been the #1 High Performer for VoIP (Small Business). However, it’s the first time we’ve achieved “Leader” and “Momentum Leader” in the VoIP category. It’s also important to note that while we’ve been acknowledged as a High Performer in Customer Communications Management, G2 awarded us 11 new badges in this category, a significant accomplishment for us and a testament to the work our team has put into building our Crexendo® VIP™ Platform.
The Crexendo® difference is real, and we strive to simplify business communications and provide an optimal experience in the new era of work for our customers. You don’t have to take our word for it – our customers have spoken, which has led to the issuance of these badges by G2. If you’d like to learn more about what we offer and how we can help streamline your communication needs with a robust, modern, and easy-to-use platform, we have a team of specialists ready to answer your questions. Don’t miss out on this opportunity to improve your business. Schedule a free demo today to see why more and more businesses are choosing Crexendo® for their business communication needs!