Unified Communications as a Service (UCaaS) has become an essential tool for businesses across the globe. According to Gartner, 48% of global knowledge workers will work hybrid or fully remote by the end of 2023. In the U.S., the numbers are higher, with 71% of knowledge workers working hybrid or fully remote. UCaaS combines various cloud-based business communication tools, enabling seamless interaction and collaboration and enhancing efficiency and productivity. UCaaS empowers organizations worldwide to accommodate hybrid and remote work models that keep existing workers happy and attract new top-tier talent.
Although UCaaS has become vital to modern business communication strategies, the setup process can seem daunting. However, some features and factors can make this process much more manageable. To follow, we outline eight things that can facilitate a smooth UCaaS setup.
- Cloud-based Solution
A cloud-based UCaaS solution is typically easier to set up because it is hosted remotely, eliminating complicated on-site installation. UCaaS only requires an internet connection and can be accessed from anywhere, anytime, making for an easy and efficient setup process.
Scalable UCaaS solutions simplify setup because they can be customized to meet the business’s specific requirements. As your business grows, you can add more resources or features without undergoing a complicated upgrade process.
- User-friendly Interface
An intuitive, user-friendly interface makes it easy for users to navigate the system, reducing the learning curve and time required for setup. Look for a solution that requires minimal training to save time and resources.
- Integration Capabilities
UCaaS solutions that can easily integrate with existing business applications such as CRM, ERP, and email clients significantly simplify the setup process. This eliminates the need for separate logins and allows users to transition between systems seamlessly.
- 24/7 Support
Providers offering 24/7 customer support ensure that any questions or issues that arise during the setup process can be quickly addressed. This reduces downtime and allows the company to utilize the UCaaS solution faster.
- Mobile Compatibility
A UCaaS solution that offers mobile compatibility allows employees to connect to the system from their personal devices, expediting the setup process. This feature also provides added flexibility for remote or on-the-go work. Systems with a dedicated mobile app can allow for a more customized communication experience.
A UCaaS solution that is highly customizable can be easily tailored to meet the business’s specific needs. This allows companies to choose features and functions that are relevant to them, making the setup process more straightforward.
- Comprehensive Documentation and Training
Robust documentation and training materials can significantly simplify the setup process. User manuals, FAQs, and video tutorials can familiarize employees with the solution. Live training can facilitate customized instruction and address specific questions about using the system.
Setting up a UCaaS solution can be straightforward if you choose a service provider that prioritizes ease of setup, ease of use, scalability, flexibility, customization, mobility, integration capabilities, and customer support. Remember the eight factors outlined above as you select a UCaaS solution for your business to ensure a smooth and efficient setup process.
Where can you find a UCaaS provider with a solution that’s easy to set up and backed by an award-winning implementation team?
Crexendo® VIP™ is Rated #1 for Ease of Setup by Real UCaaS Users on G2.com*
If you’re looking for a cloud-based business communications system to give your organization all it needs and much more, check out our G2 reviews. Our customers give the Crexendo® VIP™ cloud platform for business communications a 95% rating for Ease of Setup and an overall satisfaction rating of 4.9 out of 5 stars. That’s higher than any of our competitors by far.
VIP is a full-featured UCaaS solution that includes HD video, messaging, collaboration tools, and a dedicated mobile app that allows your teams to be productive from anywhere. It comes with 60 out-of-the-box business software integrations, with over 240 more available to enhance organizational efficiency. We back our platform with our industry-leading 100% Uptime Guarantee, award-winning customer service and support, and an exclusive Lifetime Customer Warranty on all Crexendo® devices. And you get all this for up to 55% less than a traditional phone system.
See how Crexendo® VIP™ can take your organization’s communications to the next level by scheduling a free demo today!