Blogs
by | December 3, 2019 | Blog Technology
You’ve heard it again and again: the right cloud communication solution has the potential to transform your business. That’s because UCaaS (Unified Communications as a Service) offers many advantages over traditional on-premise PBX options. Productivity enhancements, faster turn-up times, access to cloud collaboration tools, and reduced costs thanks to little to no on-prem hardware thus […]
by | October 22, 2019 | Blog Technology
If there’s one thing we can all agree on, it’s that we LOVE our smartphones! And as much as we’d like to put the blame on millennials – or even younger generations – we’re all guilty! Studies show 3.3 billion people worldwide access the internet using mobile phones, and about 5 billion people globally send […]
by | September 26, 2019 | Blog Crexendo News
A Microsoft study reveals that by 2020, 78% of small businesses will be taking advantage of cloud computing. Most have heard about the benefits – reducing costs and boosting productivity and collaboration. With these advantages, it’s safe to say that more and more companies will continue to expand their businesses and trust in cloud computing. […]
by | September 3, 2019 | Blog Crexendo News
We are excited to announce that TMC’s INTERNET TELEPHONY magazine has awarded theCrexendo Cloud Communicator a 2019 Communications Solutions Product of the Year Award. This is the third time that Crexendo has been awarded the coveted Communications Solutions Product of the Year Award. In addition, Crexendo previously announced the award of the 2019 Unified Communications […]
by | August 20, 2019 | Blog Crexendo News
We are excited to announce that TMC’s INTERNET TELEPHONY magazine has awarded the Crexendo Cloud Communicator a 2019 Unified Communications Product of the Year Award. Crexendo’s Cloud Communicator offers award-winning UCaaS solutions allowing businesses the ability to manage phone calls, text messages, conferences, voicemail, video, chat, CRM, and instant messaging within the Crexendo platform. Steven […]
by | August 19, 2019 | Blog Technology
Today, collaboration is a hallmark of any successful business or organization. And, while the need for communication and collaboration hasn’t changed, how we do it has. It wasn’t that long ago when phone calls and email once dominated your day in the office. Today those traditional communication channels are being supplemented – if not overtaken […]
by | July 16, 2019 | Blog Technology
It wasn’t that long ago when running call center software in-house was the de facto standard. The platforms were a big investment because you had to maintain the software yourself, requiring an ongoing investment both in people and hardware. Market leaders like Avaya and Cisco dominated the market until the late 2000s when call center […]
by | June 12, 2019 | Blog Case Study
Today, we just expect technology to work. And, if it doesn’t, we are left flustered and agitated. Frequently dropped phone calls, a phone system that crashes unexpectedly, and elusive tech support – in the modern world, these are issues that just shouldn’t happen. Now, imagine if this scenario is playing out in a public school […]
by | May 10, 2019 | Blog Technology
With the vast number of Unified Communication (UC) products on the market today, finding and choosing the right cloud-based phone solution can be daunting. UCaaS (Unified Communications as a Service) systems need to fit the company in terms of cost, scalability, support, and available features. Tools for voice and video calling, fax, SMS text, and […]
by | March 25, 2019 | Blog Technology
Recording calls between a business and a customer is not a new phenomenon. Companies have historically relied on call recording software for a number of reasons better agent training, improving customer service relationships, and staying in compliance to name a few.However, new compliance rules out there aimed at protecting consumer’s personal data, have made it […]