Blogs
by | August 19, 2019 | Technology
Today, collaboration is a hallmark of any successful business or organization. And, while the need for communication and collaboration hasn’t changed, how we do it has. It wasn’t that long ago when phone calls and email once dominated your day in the office. Today those traditional communication channels are being supplemented – if not overtaken […]
by | July 16, 2019 | Technology
It wasn’t that long ago when running call center software in-house was the de facto standard. The platforms were a big investment because you had to maintain the software yourself, requiring an ongoing investment both in people and hardware. Market leaders like Avaya and Cisco dominated the market until the late 2000s when call center […]
by | June 12, 2019 | Case Study
Today, we just expect technology to work. And, if it doesn’t, we are left flustered and agitated. Frequently dropped phone calls, a phone system that crashes unexpectedly, and elusive tech support – in the modern world, these are issues that just shouldn’t happen. Now, imagine if this scenario is playing out in a public school […]
by | May 10, 2019 | Technology
With the vast number of Unified Communication (UC) products on the market today, finding and choosing the right cloud-based phone solution can be daunting. UCaaS (Unified Communications as a Service) systems need to fit the company in terms of cost, scalability, support, and available features. Tools for voice and video calling, fax, SMS text, and […]
by | March 25, 2019 | Technology
Recording calls between a business and a customer is not a new phenomenon. Companies have historically relied on call recording software for a number of reasons better agent training, improving customer service relationships, and staying in compliance to name a few.However, new compliance rules out there aimed at protecting consumer’s personal data, have made it […]
by | January 11, 2019 | Crexendo News Technology
Like any successful company, you want to maximize cost savings and business efficiency. In addition, you also want to focus your time and attention to growing your business. Crexendo opens up a new window of opportunity for you to save both time and money with our award-winning hosted Cloud solution.
by | December 28, 2018 | Crexendo News Technology
December 28th, 2018 / By Clarissa Allison In this weekly series, we’ll discuss the best reasons for a business of any size to make the switch from their POTS (plain old telephone system) to a hosted cloud telecom solution. Let’s talk about why Crexendo stands out in the cloud! Every company has a different idea […]
by | November 28, 2018 | Crexendo News Technology
November 28th, 2018 / By Clarissa Allison In this weekly series, we’ll discuss the best reasons for a business of any size to make the switch from their POTS (plain old telephone system) to a hosted cloud telecom solution. Let’s talk about why Crexendo stands out in the cloud! The waiting game is over. No […]
by | November 16, 2018 | Crexendo News Technology
Firefighters continue to work around the clock battling the Camp Fire blaze near Butte Valley November 16th, 2018 / By Clarissa Allison Ray Morgan Company Fire Relief Fund 2018 has been one of the worst wildfire seasons on record in California. Recently, foehn winds caused another round of massively destructive fires to sweep across the […]
by | November 6, 2018 | Crexendo News Technology
November 6th, 2018 / By Clarissa Allison In this weekly series, we’ll discuss the best reasons for a business of any size to make the switch from their POTS (plain old telephone system) to a hosted cloud telecom solution. Let’s talk about why Crexendo stands out in the “cloud”! First of all, if you are […]