Call Recording and Compliance: What You Need to Know

Call Recording and Compliance: What You Need to Know

Recording calls between a business and a customer is not a new phenomenon. Companies have historically relied on call recording software for a number of reasons – better agent training, improving customer service relationships, and staying in compliance – to name a...
Ray Morgan Company Fire Relief Fund

Ray Morgan Company Fire Relief Fund

November 16th, 2018 / By Clarissa Allison Ray Morgan Company Fire Relief Fund 2018 has been one of the worst wildfire seasons on record in California. Recently, foehn winds caused another round of massively destructive fires to sweep across the state. The Woolsey...
QUALITY OF SERVICE (QOS) SUCCESS!

QUALITY OF SERVICE (QOS) SUCCESS!

If you’ve done any research on implementing cloud communications as your next business phone system… you most definitely ran across the term QoS (Quality of Service). To achieve business quality phone calls over the cloud you will need a basic understanding of...
INNOVATION IN THE CALL CENTER SPACE

INNOVATION IN THE CALL CENTER SPACE

Crexendo offers an integrated call center product that changes the way customers view call center solutions.  Typically in the marketplace, call center products are offered as an add-on with premium prices ranging up to $30-$150 monthly per user. Crexendo’s call...